In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the name and contact details of the Grievance Officer are published below.
Officer details
Name: Jaimin Mevada
Designation: Grievance Officer & Data Protection Officer
Email: grievance@milesorbit.in
Address: CRM Technologies, Orchid Platina, Sama Savli Road, Vemali, Vadodara, Gujarat — 390008, India.
How to file a complaint
- Email the Grievance Officer with your account email, a description of the issue, and any supporting screenshots.
- We acknowledge receipt within 24 hours.
- We aim to resolve all complaints within 15 days of receipt.
Escalation
If you are not satisfied with the resolution, you may approach the Data Protection Board of India under the DPDP Act, 2023, or the appropriate Consumer Forum.