Subscriptions
- Annual plans (Pro / Elite): full refund if cancelled within 7 days of first purchase, provided you have not used premium features extensively (more than 25 paid-tier API calls).
- Monthly plans: no refunds. You may cancel anytime; access continues to the end of the current billing cycle.
- Renewal disputes: if you forgot to cancel and have not used the renewed period, contact us within 7 days of renewal for a full refund of the renewal charge.
How to request a refund
Email billing@pointswise.in from the email associated with your account, mentioning the Razorpay payment ID. Refunds are processed back to the original payment method within 5–10 business days.
Failed payments & dunning
If an auto-debit fails, we will retry on days 3, 7, and 10. After the third failure we downgrade the account to Free; previously earned data remains accessible.
Cancellation
You can cancel anytime from Account → Subscription. Cancellation does not delete your account.